Amazon Recruitment | Account Health Support Specialist (AHS) Apply now

Amazon Recruitment for Account Health Support Specialist (AHS) in Hyderabad. All the candidates who completed their Graduation, Post Graduation are eligible to apply for this job role. Follow below for more details and apply link.

 Amazon job responsibilities:

Meets predetermined and assigned productivity targets and quality standards

Achieves quality (quality audits), while maintaining productivity (tasks per hour)

Considers the impact these goals have on the Seller, the Buyer, and the Company

Works in accordance with the SOPs to provide consistent and great Seller experience on every contact

Understands and applies knowledge on complex issues, along with directly related tools, SOPs, blurbs, and workflows

May perform tasks that are not guided by established policies and procedures

Leverages appropriate tools and applications to dive deep into investigation issues using data

Demonstrates flexibility to transition within queues and understands/adheres to workflow directions

Understand the importance of adherence to AUX statuses and following guidelines thoroughly, taking breaks as scheduled, and keeping personal time to a minimum

Proactively communicates with management for any time off request

Handles every work item as per SOP and works on tasks in FIFO order (first in, first out)

Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles

Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude

Demonstrates effective, clear, and professional written and oral communication on investigative matters, interactions with Sellers, and internal exchanges with peers or management

Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met

Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support

Confidently channels Sellers into correctly identifying root causes, solutions, and preventative measures, using knowledge and expertise to lead effective conversations

Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents the voice of the Seller internally

Help develop internal communication and participates in the development of internal communication on key process changes and provides a contribution to translations and content reviews

Basic Qualifications:

Business proficient fluency in both written and verbal English and Hindi languages

Education: Graduation or equivalent

Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times

Ability to compose a grammatically correct, concise, and accurate written and verbal response

12 months in a customer service environment, preferably within a contact center

Strong soft skills with the ability to effectively communicate for win-win solutions

Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace

Ability to maintain high levels of confidentiality and data security standards

Flexibility to work during bank holidays and peak period

History of teamwork and willingness to roll up one’s sleeves to get the job done Fun to work with!

Genuine and intense customer focus

Preferred Qualifications:

Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Clear, crisp, and proactive documentation of operational procedures required to tackle known risk-related patterns

Problem-solving skills having demonstrated the ability to recognize non-obvious patterns and analyze problems logically

Self-disciplined, diligent, proactive, and detail-oriented impacting time management and organizational skills

Proven ability to work in fast-paced; dynamic environments where decisions are made without compromising on customer experience and financial losses

Teammates capable of learning and sharing knowledge in a global environment

Demonstrate flexibility to work overtime hours as per business requirement

Desired skill sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox

Important Links