VMware is an American cloud computing and virtualization technology company with headquarters in Palo Alto, California. VMware was the first commercially successful company to virtualize the x86 architecture. VMware scheduled for the role of Operation Analyst for graduates. The detailed eligibility criteria, information, and application process for this opening is given below.

Company NameVMware
Post NameOperations Analyst
SalaryUp to 6LPA
Batch2018 2019 2020 2021 2022 2023
Job LocationWork From Home
QualificationsGraduate/Pursuing post-graduation
Official websiteClick here

Job Description

You will be the perfect fit for this role if you have an automation-first mindset, a passion for solving complex problems, improving efficiency, and making work more inspiring for our colleagues.

The RPA Operations team at VMware is seeking talented RPA enthusiasts to work with

us to maintain and scale our 400+ highly available RPA and Intelligent Automation robots.

As a member of this team, you will also be an active and integral member of the RPA Center of Excellence team and participate in many innovative projects.

We work alongside our colleagues from IT, HR, Sales, Finance, and many more teams within the organization.

We maintain Bots for these teams and enhance them to enable our colleagues to operate more efficiently, be creative, and create value.

You will be directly involved in digital transformation initiatives that help accelerate efficiency as part of VMware’s focus to become a SaaS & Subscription-centred company.

If this sounds interesting and you would like to be part of this dynamic team, please reach out.

The Role:

Your key responsibility would be to ensure our constantly growing RPA (UiPath) processes are running successfully in production

Identify recurring issues, propose, and apply patches to improve the Bot success rate

Identify opportunities to enhance and optimize RPA and Ops processes with the team

Participate and provide inputs on better utilization of RPA infrastructure

Adhere to the defined SLA for RPA issues and enhancements 

Drive conversations and propose enhanced solutions with business teams on existing RPA processes

What type of work will I be doing? What assignments or requirements* will I be performing regularly?

You will be the initial point of contact for VMware Internal teams that own RPA (UiPath) processes.

You will collaborate with teams from across the company from different departments and help address issues with their bots.

You will deploy any patches required to fix the issue and provide the RCA.

You will also provide them with inputs to best improve their current bot performance, ensure they are stable, and help them concentrate on other value-added tasks.

Depending on the level of effort required, you will also have the opportunity to code and roll out this enhancement to the production environment.

As you slide into the role (after 90 days), you will also be able to work on our Digital Workforce Assistant support program which gives you the opportunity to create your very own Bots that will enable our team to better monitor, report, and maintain the business bots.

Further, you will have an opportunity to learn other Automation tools apart from RPA and play an active part in testing different tools as we scale up our existing infrastructure in the upcoming months. 

Who is the hiring manager? What is your background and management style? What is the structure of the team/organization I will be working with?

The hiring manager for this role is Philips Benjamin, Manager – RPA Operations.

Philips built his expertise from working on multiple enterprise-wide system implementations, application governance & support, solutions consulting, program, and team management.

Philips is focused on employee well-being and empowers each individual in the team to become self-reliant and unleash their true potential.

The team culture is in-line with VMware’s culture based on a set of shared values expressed through the acronym EPIC2: execution, passion, integrity, customers, and community.

We learn from one another and guide each other, displaying a mutual sense of support and camaraderie.

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