American Express Recruitment 2022 | Customer Service Associate | Any Graduates| Apply Now

Company American Express
Salary4 LPA
PositionCustomer Service Associate
Work LocationWork From Home
Work ex0-2 yrs
QualificationsAny Graduates
BatchesAny Batches
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Job Description:

  • Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
  •  Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
  • Deliver To The Employees, Customers, And Shareholder Metrics As Per Goals.
  • Adherence To Quality And Compliance Guidelines
  • Communicates Effectively, Oral As Well As Written Ability to recognize the tone and mood of customers through written and voice communication.
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
  • Purpose of the Role: Ability to Address 2-3 conversations simultaneously

Responsibilities:

  • Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

Academic Background:

  • Any Graduate

Functional Skills/Capabilities:

  • Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  • Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
  • Ability To Take Independent decisions & Meet Stringent Deadlines
  • Typing Speed (25- 35 Words/Minute)
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools

Skills/Capabilities

  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

HOW TO APPLY FOR THIS Customer Service Associate POSITION?

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