American Express Recruitment 2023 (Work From Home Job) for customer service associate post. All legible and interested candidates can apply. Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
Customer Service Associate
Work From Home
American Express Job Description:
Provide Superior Customer Experience on Calls to Consumer Card Members
Resolve all Customer Queries and Follow Established Procedures as Appropriate.
Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure the Best Possible Solutions and FCR to Card Members.
To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best-suited benefits/products to the Customer while being compliant with the laid guidelines.
Deliver to the Customer, Employees, and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, and Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
Previous sales while providing top-notch customer service background Strong Interpersonal, Communication, and Listening Skills.
Excellent Verbal Communication.
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service Situations.