download 4
Salary3 LPA
PositionCustomer Service Representative
Work Ex0-2 YRS
Work LocationGurugram, India
QualificationsGraduates / Post Graduates

Job Description

Wipro HR Services India Pvt Ltd. is looking for Customer Service Representative Candidates who are intelligent professionals with a great attitude to make every client interaction delightful.


  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution in the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
  • Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share, and support operational improvements

Roles & Responsibilities:

You bring knowledge & expertise Required Experience

  • Experience 0- 2 yrs.
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge of MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance-based incentive program**
  • Investment in talent development and skills enhancement
  • Work-life balance with 5 day work week
  • Collaborative environment with best-in-class professionals
  • Focus on colleague engagement and fun@work
  • It depends on Process/Client alignment

Qualifications Education :

  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • Full-time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
HOW TO APPLY FOR THIS customer Service Representative Position?

Eligible and interested candidates fill out the online application form through our given link below.


We hope you have successfully applied for Sony Careers – Intern role. If you face any problems while going through the application process please do mention them in the comment section and let us know we will reply back ASAP.

Leave a Reply

Your email address will not be published. Required fields are marked *