|Position||Customer Service Representative|
|Work Ex||0-2 YRS|
|Work Location||Gurugram, India|
|Qualifications||Graduates / Post Graduates|
Wipro HR Services India Pvt Ltd. is looking for Customer Service Representative Candidates who are intelligent professionals with a great attitude to make every client interaction delightful.
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution in the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
- Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share, and support operational improvements
Roles & Responsibilities:
You bring knowledge & expertise Required Experience
- Experience 0- 2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge of MS Office
- Defined career roadmap which offers growth opportunities
- Performance-based incentive program**
- Investment in talent development and skills enhancement
- Work-life balance with 5 day work week
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and [email protected]
- It depends on Process/Client alignment
Qualifications Education :
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full-time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
HOW TO APPLY FOR THIS customer Service Representative Position?
Eligible and interested candidates fill out the online application form through our given link below.
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