Wipro is Hiring for a Customer Service Representative | Graduates / Post Graduates | Apply now

CompanyWipro
Salary3 LPA
PositionCustomer Service Representative
Work Ex0-2 YRS
Work LocationGurugram, India
QualificationsGraduates / Post Graduates
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Job Description

Wipro HR Services India Pvt Ltd. is looking for Customer Service Representative Candidates who are intelligent professionals with a great attitude to make every client interaction delightful.


JOB ROLE

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution in the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
  • Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share, and support operational improvements


Roles & Responsibilities:


You bring knowledge & expertise Required Experience

  • Experience 0- 2 yrs.
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge of MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance-based incentive program**
  • Investment in talent development and skills enhancement
  • Work-life balance with 5 day work week
  • Collaborative environment with best-in-class professionals
  • Focus on colleague engagement and [email protected]
  • It depends on Process/Client alignment


Qualifications Education :

  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • Full-time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
HOW TO APPLY FOR THIS customer Service Representative Position?

Eligible and interested candidates fill out the online application form through our given link below.

APPLY NOW

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