Cactus Communications hiring for Intern – Customer Service(Chat) As an Intern, in Customer Service (Chat), here’s your opportunity to be a part of a new and exciting Chat function within the Client Servicing Team! The advantages of Chat Support are endless for both the client and the organization: the client gets a real-time response and this platform provides the CS Team an opportunity to influence the customers’ decisions, pitching our services and eventually influencing the bottom line for the organization.
| Organization | Cactus Communications |
| Positions | Intern – Customer Service(Chat) |
| Qualifications | Any UG/PG |
| Salary | 5 LPA (Expected) |
| Location | work-from-home job |
| Batches | 2017 2018 2019 2020 2021 2022 2023 |
Responsibilities:
Provide real-time support to customers via multiple and new-age chat platforms with the goal of converting inquiries
Help build customers’ confidence in Editage brand over competitors and improve conversion rates Add a human factor in customer shopping experience thereby influencing repeat rate
Influence the revenue of the organization by pitching our services to clients over chat
Identify website errors and provide solutions for the same
Identify the business trends by keeping a watch on customer feedback and share it with the key stakeholders.
You will be expected to work a 9-hour rotational work shift
Requirements (Desired skills & experience):
Fresher OR Previous experience of 6 months to 1 year in a customer support role
Have a service-oriented and customer-first mindset.
You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
Should be tech savvy, comfortable with using various live chat software, and able to multitask Have excellent written communication skills and knowledge to deliver messages in a concise manner
Should be able to think on your feet, meet customers at their level, and improvise during a conversation
Ability to work under pressure and meet deadlines, while maintaining a positive attitude
Location: Remote (Work from Home Opportunity)
Duration: 6 Months (Full Time Internship)
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our link below.
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