Tide hiring for Customer Support Associate

Tide Campus Drive 2023 for Customer Support Agents | Work From Home | Online Application Read all the details carefully before applying the for this positions

Tide hiring you’ll be doing the following:

• Day-to-day direct communication with customers over chat and email, and, whenever needed – over the phone (outbound calls to customers when requested by them);
• Following established procedures and guidelines, but also participating in creating new processes or improving the existing ones;
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
• Enjoy helping mentor new members of the team, support them with your wisdom and experience, and help out with everyday back-office tasks;
• Go through multiple tailor-made pieces of training and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
• Work on shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.

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Tide hiring What makes you a great fit:

• You are comfortable talking to customers (phone, chat, email) and have experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must! 
• You have at least 1 year of experience as a customer support associate
• You have excellent spoken and written English skills (B2 or higher)
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You are proactive, ready to take decisions, and have strong organizational skills and morale
• You have relevant experience working in customer service
• Having finance industry experience is considered an asset

Tide hiring Important Links