Cisco Recruitment off-campus drive is hiring for Multiple positions. All the candidates who completed a Bachelor of Engineering are eligible to apply for this job role. Follow below for more details and apply link.
Organization
Cisco
Post Name
Customer Success specialists, Virtual sales specialists-security, Partner business development specialists
Own overall technical implementation and relationship with assigned customers
Increase adoption, training, best practices, and feature requests
Establish a trusted/strategic technical advisor relationship with each assigned client and drive continued integration of our products and services into the customer vulnerability management program
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Responsible for maintaining customer satisfaction levels necessary to ensure renewal
Maintain deep technical competence on the platform and provide both basic and advanced training sessions for customers.
Facilitate integration of Kenna into the overall workflow in customer environments including operation with ticketing, compliance, and asset management solutions (may require Kenna API scripting).
Analyze and provide data to the product and engineering organizations to enable effective decision-making and prioritization.
Create knowledge-based content such as troubleshooting tips and best practices
Manage customer communications and expectations to resolve their issues and questions effectively and efficiently
Manage internal/external communications and expectations during an escalation event.
Facilitate and demonstrate effective and documented reproduction and problem identification
Exhibit and inspire the highest levels of customer empathy and curiosity
Demonstrating and instructing how to meet and communicate with the customer where they are at.
Assist with team leadership required practices as needed, including but not limited to reporting, upkeep of team materials, and assistance with implementation of process improvement as it pertains to the Customer Success Team.
Partner effectively with Kenna Security teams to address customer concerns efficiently and decisively.
PREFERRED QUALIFICATIONS
Bachelor’s degree required in an appropriate field of study.
Technology and systems: Comfortable with the following software: Qualys, Tenable, Rapid7, Nmap, and Tripwire.
Hands-on scripting experience is required.
APIs and Ruby familiarity are required.
People person: Loves working with people and providing top-tier customer support to solve problems, teaching, and training, and has examples of making a customer wildly successful.
Team Player: Proven track record of adding value to multiple teams. Will work cross-functionally to help make customers more successful.
Excellent communicator: Present and communicate value, influence decision-making, and convey credibility at all levels of the organization including the executive level.
Excellent listener: Proven track record of identifying customer pain points, uncovering additional revenue opportunities, and showing empathy to those they work with.
Proven multi-tasker: Ability to manage multiple projects and activities at a time while paying strict attention to detail and deadlines.
Problem solver: Track record of identifying issues and finding creative ways of solving the problem with positive outcomes.
Inspiring and motivating: Inspire others’ commitment to their work and organizational excellence
