Wipro off campus drive is recruiting candidates for the Service Desk position. Candidates who completed B.Sc/ B.E/ B.Tech/ BCA/ MS/ M.Sc/ M.Tech/ MCA are eligible can apply for this job. The company is hiring candidates in the Pune/Bangalore locations. The required details are below, including the agenda, eligibility, procedure, and application process.
Company Name | Wipro |
Post Name | Service Desk |
Salary | 3 LPA (Expected) |
Experience | Fresher/Experience |
Batch | 2017 2018 2019 2020 2021 2022 |
Job Location | Work From Home |
Qualifications | Bachelor’s degree/Graduate in any stream |
Official website | Click here |

About the job
- IT Service Desk Agent L1 Qualification: Graduation and above (Minimum graduation is mandatory(International Process)(Voice/Blended Process)
- Salary – As per market standards
- Location: Pune
- Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT-specific knowledge in both and English Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
- Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the inquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets that have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
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