Digital Ocean (Work from Home Jobs) is looking for the post of Associate Customer Advocate for its various positions. To be eligible and apply for it, graduation is a must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post online mode before the last date. The detailed process, eligibility criteria, and requirements are given below.  

OrganizationDigital Ocean
PositionAssociate Customer Advocate
LocationWork From Home
QualificationAny Graduate, /Master’s Degree
Batches2015 2016 2017 2018 2019 2020 2021 2022
SalaryUP TO 6 LPA
Digital Ocean
Digital Ocean

Job Role & Responsibility

Responding to tickets generated by our customers in a timely manner

Providing thoughtful, personalized communication to solve our customer’s issues

Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers

Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes

Working both collaboratively and independently within a team setting (we love Slack!)

Creating and updating knowledge-based articles

Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events

Making informed decisions to solve issues that balance the needs of customers and the company

Sharing best practices and improving your team while seeking the same in return

Required Skills:-

Excellent written and verbal communication skills

Share knowledge with our team and community

Passion for driving excellent customer experiences while providing critical account and billing expertise

Tenacity to overcome obstacles to achieve our goals and initiatives

Prior experience or knowledge of Escalation and Incident Management procedures

Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs

Identification with our brand and team culture

Self-motivated with a great sense of responsibility

Sound independent decision making

How to Apply for this Position?

Eligible and interested candidates fill out the online application form through our link below.

As always, look through the particulars on this page.

After reading, scroll through to spot the apply link.

Click on the apply link to get diverted to the website.

Enter the details as per the instructions provided.

Cross-check the provided details before submitting the application.


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