Digital Ocean (Work from Home Jobs) is looking for the post of Associate Customer Advocate for its various positions. To be eligible and apply for it, graduation is a must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post online mode before the last date. The detailed process, eligibility criteria, and requirements are given below.
| Organization | Digital Ocean |
| Position | Associate Customer Advocate |
| Location | Work From Home |
| Qualification | Any Graduate, /Master’s Degree |
| Batches | 2015 2016 2017 2018 2019 2020 2021 2022 |
| Salary | UP TO 6 LPA |
Job Role & Responsibility
Table of Contents
Responding to tickets generated by our customers in a timely manner
Providing thoughtful, personalized communication to solve our customer’s issues
Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
Working both collaboratively and independently within a team setting (we love Slack!)
Creating and updating knowledge-based articles
Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events
Making informed decisions to solve issues that balance the needs of customers and the company
Sharing best practices and improving your team while seeking the same in return
Required Skills:-
Excellent written and verbal communication skills
Share knowledge with our team and community
Passion for driving excellent customer experiences while providing critical account and billing expertise
Tenacity to overcome obstacles to achieve our goals and initiatives
Prior experience or knowledge of Escalation and Incident Management procedures
Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
Identification with our brand and team culture
Self-motivated with a great sense of responsibility
Sound independent decision making
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our link below.
As always, look through the particulars on this page.
After reading, scroll through to spot the apply link.
Click on the apply link to get diverted to the jobs.boeing.com website.
Enter the details as per the instructions provided.
Cross-check the provided details before submitting the application.