Physics Wallah hiring for Chat Support

Physics Wallah hiring for Chat Support position. The candidates of Any Graduation can follow below for more details and the apply link. Read All The Details Carefully.

Roles & Responsibilities: 

● Manage large amounts of incoming queries. 

● Identify and assess customers’ needs to achieve satisfaction. 

● Build sustainable relationships and trust with customer accounts through open and interactive communication. 

● Provide accurate, valid, and complete information by using the right methods/tools.

● Meet team targets and quality standards. 

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution. 

● Follow communication procedures, guidelines, and policies 

● Take the extra mile to engage customers and improve customer satisfaction.

Skill Sets: 

● Typing skills minimum 40-60 words per minute. 

● Good Writing Skills. 

● Excellent communication skills with a pleasing personality. 

● Analytical and multitasking skills. 

● Flexible with working hours. 

● Hindi & English fluency (Regional languages are a plus).

Requirement:

● Must have Laptop & Wifi Connection

● Minimum 0-2 years of experience in Customer service/Hospitality/Tourism/Ecom.

● Freshers can apply.

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