Ebay Recruitment 2023 for Various customer service teammate (work from home) posts. All legible and interested candidates can apply. Further information about the Ebay recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Customer Service Teammate
2018 to 2024
Work From home
B.E/B.TECH/ M.E./M.TECH/MBA/MCA/PGDBM/ BBA, BCom, BCA, BSc, Any UG/PG
Handle day to day reactive issues with customers email and chat channel.
Outreach could be phone
Work as per defined processes and SLA – outlook issue process
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
Share timely findings with the Account Manager and key stakeholder.
Share learning with team in daily huddles for exciting/unique issue/query worked.
Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
Summarize and provide customer feedback to management
Perform related duties as assigned
Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
Handle escalated complicated cases
Ebay Hiring Qualification & Skills required:
Graduation is Mandatory
Expert knowledge of MS Office especially PPT and Excel.
Data interpretation and Quality insight understanding is an added advantage to succeed in this role.