This is informed to all the students that Fujitsu off-campus drive is recruiting candidates for Service Desk Agent. Candidates who completed B.A/ B. Com/ BSc/ BCA are eligible can apply for this job. The company is hiring candidates in the Pune location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

FUJITSU CONSULTING INDIA Recruitment Details:-

Job Responsibilities-

• Should be handling Call / Chat / Email Support to end users
• Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
• Should flag any priority incidents immediately to the SME
• Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken toward resolution
• Ensures that Incidents that are resolved without leaving the Service Desk are flagged as being a First Time Fix
• Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
• Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced by customers
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Ensures that contingency plans are understood and followed if the Service Desk tool is unavailable
• Identifies new requests that are not Incidents and manages them appropriately
• Monitors auto-generated incidents from event/alert monitoring, ensuring that they are correctly prioritized, and action taken accordingly
• Contacts Resolver groups to progress Incident, Problem, and Change chases initiated by the user
• Contacts the user for agreement to close, ensuring the 3 strikes and out policy is employed
• Checks the Incident classification and reset it as necessary
• Enters Incident closure details, and marks the Incident as closed, ensuring appropriate closure codes are used
• Understands and operates escalation procedures – escalates and progresses incidents as required whilst keeping the user informed
• Records Incidents/Changes/Service Requests within the Incident Management tool and assigns to the appropriate Resolver

How to apply for this Position?

Eligible and interested candidates fill out the Online application form through our given link below.

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