Sutherland off campus drive is recruiting candidates for the Associate – Customer Service position. Candidates who completed graduation in High school/ Bachelor’s degree are eligible can apply for this job. The required details such as the agenda, eligibility, procedure, and application process are provided below.

Sutherland Off Campus Drive Details:-

Sutherland Job Description:

Consultants in this role get to: Strengthen relationships:

Support general billing inquiries.

Access customer records and verify customer account information.

Identify potential customer needs and recommend solutions.

Place follow-up calls to customers to ensure their needs are met efficiently.

Develop problem-solving abilities: Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions.

Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations.

Schedule a technician visit when needed.

Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates, and product cross-training.

Qualifications:

Our most successful candidates have: –

High School diploma or equivalent –

Basic PC keyboarding skills;

Microsoft Office experience (Outlook, Word, Excel) –

Direct client contacts technical support experience –

Excellent verbal and written communication skills –

Strong problem-diagnosis and problem-solving skills –

Multi-tasking skills showcased using several applications –
Experience working with CRM applications (preferred) –

Ability to be goals oriented –

Strong communication skills and ability to express ideas clearly –

To work from home you must have a 2.0 GHz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space, a Sound card, Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise-canceling microphone

How to apply for this Position?

Eligible and interested candidates fill out the online application form through our given link below.

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