HCL hiring Freshers

HCL hiring Freshers (Only 2022 & 2023 Passed out). Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read all the details carefully.

HCL hiring Roles and Responsibilities:

• Excellent Communication to handle International clients.
• Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines.
• Perform assigned activities as per defined timelines and accuracy parameters of the process.
• Excellent communication abilities
• Having Knowledge on O2C
• Invoice management, Order Management, Collections and Dispute Resolution
• Handling customer calls/O2C Helpdesk/emails
• Exposure into Helpdesk metrics
• Preferably SAP (including invoicing, contracts, workflows)

Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key

HCL hiring responsibilities would include: –

• Attend customer calls, emails, chat
• Attend customer requests
• Request for a price quotation
• Checking product availability for a certain point in time
• Checking order status
• Request for information about account status and outstanding payments
• Request an account statement, a copy of an invoice or delivery document
• Coordinate other departments such as Order management, collections, dispute and cash application
• team to resolve customer inquiry
• Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
• Report out daily performance and update all performance logs

Preferable: Graduate/Masters in Finance or accounting

Desired Candidate Profile

1. Freshers with good English Communication is Mandatory

2. Qualification Graduation compulsory (Without any standing arrears)

3.- Diploma are not eligible

4. Shifts should be flexible with any shift (Night / Rotational)

5. Work Location: Sholinganallur ELCOT Chennai

6. Rounds of interview: HR Screening, Versant Test and Operations Interview

7. Versant Test – Bring your wired Head phones with you to take up the versant test

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

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