HireRight is hiring for Researcher Apply now

HireRight is hiring for a Researcher Intrested and Eligible candidates fill out the Online Application form through our given link below, before filling online application form please read all the mentioned details as qualifications position roe experience, etc.

HireRight Role & Responsibility:

Based in Bengaluru, India, below will be the primary responsibility of this role:

Ensures that duties are carried out professionally and in line with the priority to help candidates get hired

Quickly and effectively researches and verifies facts provided by candidates of clients to ensure the screening process is completed in a timely manner

Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible

Maintains regular contact and supports candidates to assist them throughout the screening process where necessary

Collaborates with other teams to keep clients informed of issues throughout the screening process

Reviews and maintains a good understanding of service level agreements and performs work in accordance with client requirements

Implements changes to processes as directed following changes to service level agreements

Maintains accurate and up-to-date records of actions taken in the background screening process

Produces reports for accurate clients and representative of the full facts and in line with the accepted standards

Maintains a standard of work that meets the department’s quality and productivity targets

Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy

Assists team members and works as part of the team to ensure customer expectations are met

Provide timely follow-up and follow-through on all requests, reports, and escalations

Maintain a “Continuous Improvement” state of mind and helps to suggest and implement changes

Be open to cross-training in other functions outside of the immediate scope of responsibility

May assist with mentoring, training, and coaching new team members within the immediate team

More specifically, Researchers will be ensuring a First-class Customer and Candidate experience by verifying education and employment components of the screening package utilizing available resources such as telephone, email, internet, etc.

HireRight Education: Qualifications

Bachelor’s degree/Graduate in any stream

HireRight Experience:

Minimum Exp – Fresher/Preferable 1 – 3 years of Exp in Voice or Blended process (preferable BGV Exp)

HireRight Knowledge & Skill:

Ability to communicate in written and verbal English with fluency and politely

Computer literate with specific experience in using Microsoft Office and email proficiently

Ability to review details quickly and methodically

Confident with telephone communications, including chasing for information whilst maintaining good client/candidate relations but robustly to be able to close tasks off

Previous customer service experience preferred

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