HSBC Hiring for Exclusive Case Manager

HSBC is looking for the post of Case Manager, GSC’s for its various positions. To be eligible and apply for it, graduation is a must. Read All The Details Carefully.

HSBC Requirements

What you will need to succeed in the role:   

ESSENTIAL :

Minimum Graduation in any discipline

High voice and Written skills

This role requires an individual to demonstrate an “Extrovert” personality type, who will need to be in constant communication with HSBC Premier Clients

Strong Customer Orientation and passionate about delivering superior customer service

Ability to deal with complaints and resolve them by taking ownership

Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver

Ability to take complete ownership and facilitate end to end customer journey

Fast learner and have a “can do” approach

Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events

Ability to understand complex concepts and extract relevant information from extensive documentation quickly

Willing to work a flexible schedule to accommodate business needs.

Flexible to perform duties related to Case Management, Account Opening or taking International Account Opening Enquiries calls from customers

Proven consistent performance record in Customer Interface roles

DESIRABLE :

Good interpersonal skills with the ability to build and maintain working relationships with Business Partners / Stakeholders

Strong Team Player with an ability to drive and motivate self and others

Strong Analytical, reasoning and decision making skills

Good knowledge of KYC, AML and Due Diligence Process

Sound Knowledge of Premier Proposition, and RBWM business strategy

Be flexible to work shifts/weekends/ work extended hours when required

Zero leaves during training

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