Hexaware Technologies Hiring | Infrastructure Management

Hexaware Technologies has Officially announced a job notification for the post of Infrastructure Management Support. A student from the Various discipline can apply for Hexaware TechnologiesRecruitment 2022. Interested and eligible candidates can read more details below

Company	Hexaware Technologies
Salary	₹3 LPA
Position	Infrastructure Management Support
Experience	0-2 yr
Work Location	Chennai / Noida / Mumbai / Pune
Qualification	BSC BCA
Batches	2022

JOB DESCRIPTION

Excellent verbal and written communication in English is a must

Should have basic knowledge of ITIL process and international Client handling over the phone and email

Meet established service level metrics for call response, technical support, and customer service

Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications

Log Incidents/call tickets into the Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution

Follow and complete IT Service desk opening and closing checklists

Research and update knowledge base for solutions that can be used to provide first call or contact resolution

Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet Explorer, and basic network troubleshooting

Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end-users laptops, and desktops.

Provide follow-up service to End-users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner

Candidates should be open to working in a 24*7 shifts environment

Candidates having more than 1 year of education gap and applied in the last 6 months with Hexaware are not eligible for this drive