INDRIVE hiring Customer Service Supervisor. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read all the details carefully.
organization IN DRIVE Post Name Customer Service Supervisor Salary 4 LPA Experience Freshers/experience Batch 2019-2023 Job Location India, Delhi NCR Qualifications Any 12th,Diploma,Bachelor’s , Master degree Official website Click here
Handle incoming calls;
Outgoing calls;
Help and solve appeals of users.
Control the quality of the work of the staff of the Contact Center
Translation of texts;
Train and hire new call center operators;
Supervise and monitor the activities of contact center operators;
Control the compliance of contact center operators with production discipline;
Prepare reports on the quality of work performed by contact center operators;
Answering questions from staff and providing guidance and feedback;
Devise ways to optimize procedures and keep staff motivated.
Competent verbal and written communication;
Fluent language skills on demand;
Fluent in English and Hindi;
Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
PC knowledge at the confident user level;
Willingness to travel.
Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
Initial training;
Probation period up to 3 months;
Working hours: 2/2 shift work 8:00-20:00/20:00-8:00.
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