Concentrix Hiring Representative/ Operations 

Concentrix off-campus drive is recruiting candidates for Representative/ Operations. Candidates who completed Graduation / Under graduation are eligible can apply for this job. The company is hiring candidates in the Hyderabad/ Bhubaneswar location. The required details such as the agenda, eligibility, procedure, and application process are provided below. read all the details carefully.

Concentrix Hiring Job Description

The Representative Customer Service / Technical Support position interfaces with customers via inbound and/or outbound calls, Emails / Chats, or through the Internet depending upon client requirements.

This position provides customer service support / Technical Support and resolution of routine problems regarding clients’ products or services.

Concentrix Hiring Experience – Fresher or any experience

• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document, and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, pictures, videos,s, etc.

2. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphics along with a wide variety of content supporting or opposing religious, sexual, and social thought processes or behaviors.

3. It includes reviewing content that may be sensitive and need to focus on whether reviewed content violates our client’s terms of service

Concentrix Hiring Candidate Profile

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high-production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed  

• Based on location and/or program, additional experience/skills may be required

• Confirm customer understanding of the solution and provide additional customer education as needed

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries from customers and resolve the same independently

Concentrix Hiring Important Links