American Express hiring an Operation Support role for the students. The candidates who are eligible can apply for the job through the link below. Read all the details carefully.
organization | American |
Post Name | Operation Support |
Salary | INR 8 LPA |
Experience | Freshers/Experience |
Batch | 2019/2020/2021/ 2022/ 2023 |
Job Location | Gurugram |
Qualifications | Any Bachelor and Masters |
Official website | Click here |
American Express hiring Responsibilities
- The Complaint Analyst, Customer Second Level Review team will work closely with the different business units, Business Support & Transformation to ensure a consistent and superior customer experience through the following:
- Review, action, and document root cause and resolution for customer complaints and servicing issues.
- Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements
- Identify and escalate trends and defects that have a potential legal, regulatory or servicing risk
- Provide coaching and feedback to Team Leaders and Customer Care Professionals
- Understand basic consumer protection, banking regulations and applicable laws to identify and appropriately escalate complaints, defect and trends to business partners within Compliance, World Service, and the bank
- Ensure compliance with Complaints Management Policy and other legal/regulatory requirements.
- This role may be subject to additional background verification checks.
- Ability to ensure accuracy in all deliverables and independently oversee daily work with adherence to business requirements and process controls.
- Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
- Passion for the customer experience through the regulatory and compliance lens
- A strong ability to make sound business decisions, analyze complex card member issues and eliminate defects via Process Excellence needed to succeed in the challenging and rewarding position
- High degree of integrity, comfort with speaking up for what is right as well as reporting/escalating risks and concerns.
- Strong relationship management and conflict resolution skills with proven track record of positively collaborating and influencing in a matrix environment to achieve outcomes with and without direct responsibility.
- Exceptional problem solving combined with strong interpersonal skill
- Analytical skills are essential for this role with proven demonstration of strong thought leadership.
- Excellent communication skills, both verbal and written; ability to articulate and present vision or concepts that educate and influence senior level thinking; ability to integrate multiple viewpoints and synthesize key messages into high-impact communications.
- Knowledge of products and services and prepared to learn additional products, services and functions.
- Ability to deliver exceptional treatment to both internal and external customers.
- Appropriately handles sensitive information with confidentiality.
- Demonstrated ability to influence without authority.
- Flexibility in work schedule
American Express hiring Qualifications
- Bachelor’s Degree or higher.
- Competency in Microsoft Office: Word, Excel, PowerPoint, Project, and Visio.
American Express hiring Important Links
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