LTIMindtree hiring Customer Service Associate

LTIMindtree off-campus drive is recruiting candidates for Customer Service Associate. Candidates who completed their UG/PG are eligible can apply for this job. The required details such as the agenda, eligibility, procedure, and application process are provided below.

LTIMindtree hiring Job Description

AD Role Customer Service Associate CSA Summary:

The role involves providing 24 7 support customer support across phone, chat, and webcast for a global client.

The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center back office environment would be an advantage. CSA Responsibilities:

 Process Knowledge Ensure detailed knowledge of the products and services offered.

 Should be able to take ownership of customer queries and provide accurate information. Application Knowledge Ensure complete command over the tools and applications used.

Prior knowledge of contact center chat applications, ticketing tools, and email would be preferred. Documentation skills Should have worked on spreadsheets and document software like word, excel, and PowerPoint.

Typing speed – Good typing speed of 35 WMP with 80 accuracies is preferred. Customer Service Orientation Should have a good understanding of customer service.

Should have good listening skills, attention to detail, and the ability to provide the right help and guidance to the customer.

 Productivity Ensure process targets on the volume of tickets to be serviced, speed of response, accuracy, and resolution times are met consistently. Team player –

Should be a team player, display a positive attitude, and be open to constructive feedback. Shift Flexibility

 Should be willing to work in a 24 7 shift environment and be flexible with any changes in the work window as per client requirements. Should be open to split week offs and willing to support additional work hours during peak season.

Continuous learning Should display inquisitiveness and an appetite for constant learning and skill upgradation Computer Basics

 Should have a basic understanding of operating on a laptop desktop. Requires basic knowledge of keyboard shortcuts across common email, browser, and Office applications.

Prior work experience – Any prior work experience in an international customer service environment handling customer requests would be preferred.

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