NatWest Group Careers 2022 – Off Campus Jobs, Walk-In Drive, Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc.NatWest Group Recruitment for Customer Service & Operation Analyst in Gurgaon. All the candidates who completed UG or PG are eligible to apply for this job role. Follow below for more details and apply the link.
|Position||Customer Service & Operation Analyst|
|Salary||6.5 LPA (Expected)|
|Work Ex||0-2 Years of experience (freshers can apply)|
|Qualification||BCOM BBA BCA BSC BA BBM BMS|
Job description for Customer Service & Operations Analyst
In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
This is an opportunity to be recognized as a subject matter expert, enhancing your reputation throughout the bank
This role is available at the senior analyst level
Job Role & Responsbility
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues.
You’ll also support the unit leader by allocating work, making sure processes are followed, and helping in the development of business continuity plans.
Your day-to-day activities will include:
Authorizing and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analyzing the required information from the customers and businesses
Reviewing processes that could be enhanced to improve the customer experience
Required Skills and Knowledge
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organizational skills for delivering to deadlines.
You’ll also demonstrate:
Awareness of changes in trends, policies, and regulations
An understanding of our industry and its customers
A thorough understanding of products, processes, and banking systems