NatWest Group Careers 2022 – Off Campus Jobs, Walk-In Drive, Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc.NatWest Group Recruitment for Customer Service & Operation Analyst in Gurgaon. All the candidates who completed  UG or PG are eligible to apply for this job role. Follow below for more details and apply the link.

NatWest Group off-campus recruitment
Company NatWest Group
PositionCustomer Service & Operation Analyst
Salary 6.5 LPA (Expected)
Work Ex 0-2 Years of experience (freshers can apply)
Work locationGurgaon 

Job description for Customer Service & Operations Analyst

In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs

You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries

This is an opportunity to be recognized as a subject matter expert, enhancing your reputation throughout the bank

This role is available at the senior analyst level  

Job Role & Responsbility

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues.

You’ll also support the unit leader by allocating work, making sure processes are followed, and helping in the development of business continuity plans.

Your day-to-day activities will include:

Authorizing and investigating all transactions to defined KPIs

Providing specialist support by monitoring and sharing MI

Collecting and analyzing the required information from the customers and businesses

Reviewing processes that could be enhanced to improve the customer experience

Required Skills and Knowledge

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organizational skills for delivering to deadlines.

You’ll also demonstrate:

Awareness of changes in trends, policies, and regulations

An understanding of our industry and its customers

A thorough understanding of products, processes, and banking systems

How to Apply for this NatWest Group Customer Service & Operations Analyst in netwest Groups

Apply now

Leave a Reply

Your email address will not be published. Required fields are marked *