Infosys Hiring for Chat Process Executives | Customer Support Executive

Infosys Recruitment 2024 (Private Job Update) for Various chat process executive, HR Help-desk associate and customer support executive posts. All legible and interested candidates can apply on or before (06-02-2024). Further information about the Infosys recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Infosys Hiring Responsibilities

• Resolve inquiries on employee pay, benefits, company policies and other HR related areas

• Provide detailed documentation on each query using mailbox/case management system

• Ability to understand the inquiry to ensure appropriate resolution

• Utilize available resources (i.e. knowledgebase, HRMS system, company intranet) to determine the most accurate response to requestor

• Interpret policy and explain procedures

• Process HR transactions which may include: o New hires (including background checks, drug tests, direct deposit, and tax transactions)

o Employment data changes

o Terminations/Retirements o Earnings/deduction transactions

o Pay by exception input o Leave and attendance transactions o Over time inputs

• Handle Hire to Retire queries on an ongoing basis

• Coordinate with SME’s and Respond to escalated issues from employees, HR professionals, and HR managers

• Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate • Maintain service level agreements

Technical and Professional Requirements:

Must Have • Graduate in any stream

• Excellent listening skills, written and oral communication skills

• Experience in HR Operations • Ability to handle escalation queries

• Experience in HRMS/ERP like i.e. Workday

• Experience in Team handling in a Helpdesk environment Good to have

• Knowledge/understanding of Company policies across all business formats

• Experience specific to Hire to retire process for Global (US , EMEA, APAC) clients will be added advantage.

• Experience in applications/ticketing tool e.g. ServiceNow

Infosys Hiring Preferred Skills:

Technology->ERP – Others->ERP – Others

HRO

Infosys Hiring Educational Requirements

Graduate

Service Line

BPO Service Line

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Age – For this recruitment, candidate age must be at least 18years. Candidates having age less than eighteen years cannot apply for this recruitment.

Selection Method – For Walmart recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.

Infosys Hiring Important Links

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. If someone asks you for money or asks for money to choose your company, consider it a scam.

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