Execute procedures to meet internal/external SLA’s with high-quality Train and certify, as applicable, on business policies and standard operating procedures.
Adhere to all standard operating procedures and business policies.
Execute data entry via databases.
Develop and recommend solutions for process improvements, in addition to supporting the implementation of new processes and programs.
Work with clients to complete day-to-day BAU activities.
Support on-call rotations or off-shift availability, as required.
Perform quality checks to ensure data integrity for clients and downstream systems.
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service representatives.
Research and respond to E&Y Audit requests.
Assist Process/Team Lead with the creation of and data gathering for KPI and metrics.
Assist Process Lead/Team with UAT Testing for new software releases.