OLX Hiring Email Executive

OLX off campus drive is recruiting candidates for Email Executive position. Candidates who are eligible can apply for this job. The company is hiring candidates in the Gurugram location. The required details such as the agenda, eligibility, procedure, and application process are provided below. Read all the details carefully.

OLX Hiring What you’ll do:

• Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
• Call customer as per the process as and when required
• Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
• Acknowledging and resolving customer complaints on priority
• Following first time right approach in providing accurate resolution and reducing re-open cases
• Maintaining the first response time within defined SLAs for Email and Social Media tickets
• Ensuring customer satisfaction on responses and limiting dissatisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Communicating and coordinating with colleagues, as necessary
• Knowing OLX products inside and out so that you can answer questions
• To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
• To manage all daily tasks and duties related to the process with strict compliance to guidelines
• Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts

OLX Hiring Who we are looking for:

• Graduation/bachelor’s degree is required
• Excellent written and verbal skills
• Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
• Working knowledge of CRM tools would be an added advantage
• Must possess ability to navigate multiple systems at once and multi-task
• A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
• Must be Customer centric
• Extreme dedication, sincerity, and willingness to go the extra mile
• Good knowledge of basic computer skills
• Desire to work in a fast-paced, challenging environment
• Experience with e-commerce, retail, advertising, or media would be an advantage

OLX Hiring What we will give you:

• Contribute to the global OLX Group success
• Excellent growth opportunities
• Work with an international team of top engineers learning from one another

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