OLX Hiring for Email Executives Work From Home

OLX Recruitment 2023 (Work From Home) for email executive posts. All eligible and interested candidates can apply. Further information about the OLX recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.

OLX Hiring Your job role & Responsibility

• Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
• Call customer as per the process as and when required
• Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
• Acknowledging and resolving customer complaints on a priority
• Following the first-time-right approach in providing accurate resolution and reducing re-open cases
• Maintaining the first response time within defined SLAs for Email and Social Media tickets
• Ensuring customer satisfaction on responses and limiting dissatisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Communicating and coordinating with colleagues, as necessary
• Knowing OLX products inside and out so that you can answer questions
• To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
• To manage all daily tasks and duties related to the process with strict compliance with guidelines
• Be flexible as per the business requirement subject to overtime during offs, festivals, and 24/7 shifts

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OLX Hiring Who we are looking for:

• Graduation/bachelor’s degree is required
• Excellent written and verbal skills
• Strong customer service skills and a demonstrated ability to take the initiative and be professionally persistent
• Working knowledge of CRM tools would be an added advantage
• Must possess the ability to navigate multiple systems at once and multi-task
• A minimum of one-year experience in Customer Support Profile is required with proficiency in written as well as verbal communication
• Must be Customer-centric
• Extreme dedication, sincerity, and willingness to go the extra mile
• Good knowledge of basic computer skills
• Desire to work in a fast-paced, challenging environment
• Experience with e-commerce, retail, advertising, or media would be an advantage

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