Oracle off-campus drive is recruiting candidates for the Customer Service Analyst position. Candidates who completed graduation in High School Diploma are eligible can apply for this job. The company is hiring candidates in the HYDERABAD location. The required details are below, including the agenda, eligibility, procedure, and application process.

Oracle Off-Campus Details:-

Job Description

• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

•  This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of our Electronic Support Services.

• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.

• You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting of our Electronic Support Services.

•  As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.

• You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real-time with follow-up for more complex matters.
• Work involves some problem-solving with assistance and guidance in understanding and applying company policies and procedures.

•  The ideal candidate would have a prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MS Office tools, and our Electronic Support Service Offerings.

• In addition, you will need to understand the use of operating systems, hardware environments, software, networking, and Oracle products, and how they all interrelate in a customer environment.

• Bachelor’s degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

Required Skills:

• quickly learn
• Financials
• MS Office tools
• communication skills

Responsibilities

As a member of the Support organization.

How to Apply for this Position?

Eligible and Intrested candidates are to fill out the Online Application form through our given link below.

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