Sutherland Hiring for Customer Service Associates

Sutherland Recruitment 2024 (WAH – Work at Home, Private Job Update) for Various customer service associate and incident analyst posts. All eligible and interested candidates can apply on or before (04-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Sutherland Hiring Job Description

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority incidents between the resolver groups and the internal/external stakeholders.

• Leveraging technology to issue all communications and providing key stakeholder management
• Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
• Matrix management of people, processes and resources – including resolving conflict to move forward to resolution
• Being accountable for resolving the outage via workaround or permanent fix
• Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
• Supporting and nurturing process improvements and knowledge base improvements
• Continually maintaining and developing tools and resources to manage major incidents effectively
• Providing periodic major incident metrics reports

Sutherland Hiring Person Specification

• Excellent listening skills.
• A willingness to problem solve.
• Strong verbal & written communication skills.
• Resilience – being able to handle complaints from customers.
• The ability to work as part of a team.
• Be self-driven & pro-active.

Essential

• Good organization skills including the ability to prioritize workload within agreed parameters
• Ability to communicate effectively in writing and verbally, adapting style to suit the audience
• Ability to understand and demonstrate commitment to Sutherland’s Major Incident Policy and to ensure all activities are consistent with it

Desirable

• Experience in leading projects and motivation of others.
• Excellent coordination skills: managing complex IT technical investigations.
• Excellent ability to organize, present, moderate management teleconferences in a structured manner.
• High degree of initiative, responsibility, reliability and proactive action.

Sutherland Hiring Qualifications

•      Excellent coordination skills: managing complex IT technical investigations.

•      Excellent ability to organize, present, moderate management teleconferences in a structured manner.

•      High degree of initiative, responsibility, reliability and proactive action.

•      Good organization skills including the ability to prioritize workload within agreed parameters

•      Ability to communicate effectively in writing and verbally, adapting style to suit the audience

Also, check out these job openings

IndiGo Hiring Data Engineer

Genpact Hiring for Consultant, Manual Quality Tester

Meesho Hiring For DevOps – I

Tata Consultancy Services TCS Hiring Webchat | Associates | Apply Online

Ericsson Hiring Associate Engineer Trainee

Micron Technology Hiring for Data Analyst

Capgemini Hiring For Software Engineer

Cognizant Hiring For Programmer Analyst Trainee

Genpact Hiring For Management Trainee Role

Deloitte Hiring Internship Consulting (2024)

Age – For this recruitment, the candidate must be at least 18 years old. Candidates aged less than eighteen years cannot apply for this recruitment.

Selection Method – the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.

Sutherland Hiring Important Links

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. Suppose someone asks you for money or money to choose your company, consider it a scam.

We hope that you liked our information, if you liked our information, then you must share it with your friends, family, and group so that they can also get this information