Rackspace Technology Hiring for Customer Service Specialists 

Rackspace Technology Hiring for Customer Service Specialists  for 12th pass or any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Rackspace Technology Hiring Customer Service Specialist

Serves as first contact for customer questions and issues. Fields customer calls; asks questions to understand the customer issue and creates and updates tickets to route to the appropriate team for resolution. Maintains customer security by verifying customer calls and accounts. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Customer Service Specialist Summary

Acquires basic skills to perform routine tasks

Work is prescribed and completed with little autonomy

Works with either close supervision or under clearly defined procedures

Entry level to a business support career progression.

Rackspace Technology Hiring Customer Service Specialist Skills

Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings

Moderate computer proficiency including Microsoft Office Suite

Ability to interact with customers in a professional and friendly manner

Ability to follow standardized processes and procedures and identify when escalation

Rackspace Technology Hiring Customer Service Specialist Responsibilities

Other Incidental tasks related to the job, as necessary.

Answer incoming phone calls in an efficient and professional manner

Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals

Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team

Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call

Solve administrative calls without routing to a 2nd-line team

Follow schedule as given by workforce optimization

Verify callers by using approved Rackspace methods

Rackspace Technology Hiring Customer Service Specialist Knowledge

Acquires a broad knowledge of Rackspace, its operations and service offerings

Develops knowledge and skills to perform basic activities in own job

Understands how the assigned duties integrate with others in the team

Rackspace Technology Hiring Customer Service Specialist Education

Required: Regional equivalent to High School Diploma

Preferred: Successful completion of 1 to 2 years of higher education classes

Customer Service Specialist Experience

Rackspace Technology Hiring Required: Customer service experience

Preferred: 1 – 2 years of customer service experience in a call center or customer centric environment.

Customer Service Specialist Physical Demands

General office environment: no special physical demands required.

May require long periods of sitting and viewing a computer monitor.

Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

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