Rackspace Technology Hiring for Customer Service Specialists for 12th pass or any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
|Post Name||Customer Service Specialists|
|Batch||2018 – 2023|
|Job Location||Work from home|
|Qualifications||Any 12th/Diploma/ITI/Bachelor/Master Degree|
|Official website||Click here|
Rackspace Technology Hiring Customer Service Specialist
Serves as first contact for customer questions and issues. Fields customer calls; asks questions to understand the customer issue and creates and updates tickets to route to the appropriate team for resolution. Maintains customer security by verifying customer calls and accounts. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Customer Service Specialist Summary
Acquires basic skills to perform routine tasks
Work is prescribed and completed with little autonomy
Works with either close supervision or under clearly defined procedures
Entry level to a business support career progression.
Rackspace Technology Hiring Customer Service Specialist Skills
Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings
Moderate computer proficiency including Microsoft Office Suite
Ability to interact with customers in a professional and friendly manner
Ability to follow standardized processes and procedures and identify when escalation
Rackspace Technology Hiring Customer Service Specialist Responsibilities
Other Incidental tasks related to the job, as necessary.
Answer incoming phone calls in an efficient and professional manner
Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
Solve administrative calls without routing to a 2nd-line team
Follow schedule as given by workforce optimization
Verify callers by using approved Rackspace methods
Rackspace Technology Hiring Customer Service Specialist Knowledge
Acquires a broad knowledge of Rackspace, its operations and service offerings
Develops knowledge and skills to perform basic activities in own job
Understands how the assigned duties integrate with others in the team
Rackspace Technology Hiring Customer Service Specialist Education
Required: Regional equivalent to High School Diploma
Preferred: Successful completion of 1 to 2 years of higher education classes
Customer Service Specialist Experience
Rackspace Technology Hiring Required: Customer service experience
Preferred: 1 – 2 years of customer service experience in a call center or customer centric environment.
Customer Service Specialist Physical Demands
General office environment: no special physical demands required.
May require long periods of sitting and viewing a computer monitor.
Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
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