Salesforce is hiring Technical Support Engineer

Salesforce hiring 2022 – Off Campus Jobs, Salary, Eligibility, Walk-In Drive, Requirements, Careers, Skills, etc. Salesforce is recruiting candidates for Technical Support Engineer positions. Candidates who pursued Bachelor’s degree are suitable to apply for this job.  The company is hiring candidates in the Hyderabad/ Bengaluru location. The required details are below, including the agenda, eligibility, procedure, and application process.

Experience/Skills Required:

BTech/BS degree in a technical field preferred with a strong academic record.

Lightning Experience – Lighting Web Components & Aura

Modern Javascript

Apex(Synchronous and Asynchronous)

Integration – REST/SOAP/Bulk API

Debugging/Troubleshooting Errors

Visualforce

Sites /Communities/ Force.com

SQL/SOSL

Deployment- Metadata API/ANT Migration tool/CLI

Flows/Process Builder

Authentication, SSO/Auth Provider

Event-driven architecture – Platform Events, Streaming API, Change data capture

g Field Service Lightning (FSL)

Mobile Dev 

Excellent written and verbal communication skills

Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

Understanding of database concepts and data management (RDBMS) and SQL

Role & Responsibilities: 

Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

Write sample code, and client libraries, and contribute to Open Source projects.

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Resolve customer service issues and skillfully manage complex customer service problems.

Manage customers’ expectations and experience in a way that results in high customer satisfaction.

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

Assist with the design and delivery of products and other technical training.

Review support cases for technical and troubleshooting accuracy.

Define and describe technical best practices.

Identify product and service up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.

Meet the monthly goals on KPIs such as CSAT and Productivity.

Complete assigned project responsibilities.

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