TCS Hiring voice and chat/email support.

Tata Consultancy Services TCS Recruitment 2023 (Private Job Update, Work From Home/ Office) for Various voice specialist and chat/email support posts. All legible and interested candidates can apply. Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below. Read all the details carefully.

TCS Hiring Job Description

Role – Chat/Email Support

Experience – 9 months to 5 years

Location – Mumbai

Qualification – 

1. Full time Graduate with minimum 9 months of experience.

2. Not more than 2 years of gap in Graduation and employment. Willingness to work in Rotational/ Night shifts.

TCS Hiring Skills-

1. Excellent communication Skills- Written and Oral, Strong customer advocacy skills and understanding of customer. 

2. Respond to emails and chats. Assist customers with service or feature modifications on account

3. Open trouble ticket depending on the nature of the service issue. Analyse, isolate and diagnose technical trouble

4. Provide existing trouble ticket status to customers

5. Escalate customer complaints in accordance with company polices

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

TCS Hiring Role

Executive

Desired Skills

Customer Service | ChitrChatr Communication

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS

TCS Hiring Important Links