Tech Mahindra Recruitment 2023 (Private Job Update, Work From Home Various technical writer and customer service executive (chat support) posts. All legible and interested candidates can apply on or before (15-10-2023 ). Further information about the Tech Mahindra recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below. Read all the details carefully.
organization Tech Mahindra Post Name Customer Service Representative ( Non Voice) Salary 3 LPA Experience Freshers /Experiences Batch All Batches Job Location Work From Home Qualifications Any 12th/Diploma/UG/PG Official website Click here
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
**Good typing skill**
**Fluent in written and spoken English**
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets.
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
International Non-voice Process.
24/7 shift (Graveyard shift included)
5 Days work (2 Days rotational off)
Completely Work from Office
Office is in Bahadurpally, Hyderabad
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