Wipro Hiring AWS Associate Apply now

This is information to all the candidates that Wipro off-campus drive is recruiting candidates for AWS Associate. Candidates who completed Any Graduation are eligible can apply for this job. The company is hiring candidates in the Hyderabad location. The required details are below, including the agenda, eligibility, procedure, and application process.

Job role & Responsbility

Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus andfacilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteousand professional manner

Maintain logs and records of all customer queries as per thestandard procedures and guidelines

Accurately process and record all incoming call and email usingthe designated tracking software

Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business

Organize ideas and effectively communicate oral messagesappropriate to listeners and situations

Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

Skills and Knowledge

Undertake product trainings to stay current with productfeatures, changes and updates

Enroll in product specific and any other trainings per clientrequirements/recommendations

Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

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