Wipro is Officially hiring candidates for Management Trainee Intern, those candidates who are Graduates, and Post Graduate & Freshers are Eligible for this Position.

Job Description

standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

Update on availability in the RAVE system to ensure the productivity of the process

Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot the most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

How to Apply for this Position?

Eligible and interested candidates fill out the online application form through our given link below.

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