Wipro is Officially hiring candidates for Management Trainee Intern, those candidates who are Graduates, and Post Graduate & Freshers are Eligible for this Position.
|Qualifications||Any Bachelor and Post Graduates|
|Job Types||Full time|
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Update on availability in the RAVE system to ensure the productivity of the process
Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract
Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot the most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
How to Apply for this Position?
Eligible and interested candidates fill out the online application form through our given link below.