HCL hiring Freshers (Only 2022 & 2023 Passed out). Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read all the details carefully.
| organization | HCL |
| Post Name | Multiple Postion |
| Salary | 8 LPA |
| Experience | Freshers/Experience |
| Batch | 2022-2025 |
| Job Location | Pan India |
| Qualifications | Bachelor’s degree |
| Official website | Click here |
| Job Role: Email/chat Support Qualifications: Skills: Excellent English Written Communication Skills. (MUST HAVE) *Strong E-Mail Writing Skills with focus on Customer Service. *Solving Customer Queries Via E-Mail and Chat. Experience: 0 – 5 yearsJob Type: Full Time Location: Hyderabad |
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Job Description
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| Important Link | Apply & More details |
| Job Role: Analyst Qualifications: B. Tech Skills: Domain Competencies (BSERV )-BFS-Operations Management. Experience: 0 – 3 Years Job Type: Full Time Location: Gurugram |
| Job Description (Posting). To process Orders in liaison with suppliers and partners. Track order Shipment and close to client satisfaction (1.) Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAPorCRM. End to end tracking of shipped order. Close order basis client confirmation (2.) To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error (3.) Understand the requirements from the order and validate the line items inline with the product configuration available in SAPorClient CRM. Identify gaps and rectify |
| Important Link | Apply for Job |
HCL hiring Roles and Responsibilities:
- Excellent Communication to handle International clients.
- Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines.
- Perform assigned activities as per defined timelines and accuracy parameters of the process.
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- Preferably SAP (including invoicing, contracts, workflows)
Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key
HCL hiring responsibilities would include: –
- Attend customer calls, emails, chat
- Attend customer requests
- Request for a price quotation
- Checking product availability for a certain point in time
- Checking order status
- Request for information about account status and outstanding payments
- Request an account statement, a copy of an invoice or delivery document
- Coordinate other departments such as Order management, collections, dispute and cash application
- team to resolve customer inquiry
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs
Preferable: Graduate/Masters in Finance or accounting
Desired Candidate Profile
1. Freshers with good English Communication is Mandatory
2. Qualification Graduation compulsory (Without any standing arrears)
3.- Diploma are not eligible
4. Shifts should be flexible with any shift (Night / Rotational)
5. Work Location: Sholinganallur ELCOT Chennai
6. Rounds of interview: HR Screening, Versant Test and Operations Interview
7. Versant Test – Bring your wired Head phones with you to take up the versant test
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
Important Links
| APPLY NOW | Contact HR: Harish K / Indrakumar M Email ID: harish-k@hcl.com / indrakumar.m@hcl.com |
| CHECK OUT SARKARI JOB UPDATES | CLICK HERE |
| FOLLOW US ON INSTAGRAM | CLICK HERE |
| JOIN US ON TELEGRAMS | CLICK HERE |
| OFFICIALLY WEBSITES | CLICK HERE |
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