American Express Hiring for Operations Support

American Express Recruitment 2024 (Work From Home, Private Job Update) for Various operations support posts. All legible and interested candidates can apply. Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.

American Express Hiring Roles and Responsibilities:

• Provide technical support and set up for our clients regarding our Chargeback functionalities
• Handle client/processor requests for smooth remediation
• Troubleshooting processor issues connecting to our systems. Monitor for system alerts. Contact processors when interruptions in their data feed are impacted
• Configure and standardized chargeback processes/solutions
• Configure Chargeback Analyst user interface to client’s specifications
• Troubleshoot configurations and errors within the internal platform
• Strong debug and problem-solving skills
• Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies for chargeback and adopt new approaches and features as needed
• Develop a strong relationship with Internal teams, Clients and Processors to deliver exceptional service and ensure that expectations are exceeded
• Act as a liaison between external clients and internal departments
• Collaborate and attend meetings as assigned

American Express Hiring Skills/Requirements

This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best-in-class customer experience.
Specific qualifications include:

• Prior experience working directly with customers / payment network processors
• Knowledge of Chargeback Processes is highly desirable and crucial for this role.
• Experience with technical troubleshooting of an application
• Excellent written and verbal communication skills
• Energetic, enthusiastic, and have a “can do” positive attitude
• Detail oriented
• Possess leadership traits and characteristics is a plus.

American Express Hiring Educational requirement:

Bachelor’s Degree and 1+ years of experience of application support experience required, preferably supporting software as a service (SaaS)
Preferred Additional:

• Experience with online credit card fraud prevention a plus
• Experience with supporting payment transactions with a card processor
• Experience with supporting chargeback processes

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express Hiring Important Links