American Express’s off-campus drive is recruiting candidates for the Executive-Operations position. Candidates who completed graduation are eligible can apply for this job. The company is hiring candidates in the Mumbai/ Gurgaon location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
Should have knowledge of KYC.
Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
Creation of Case on the relevant tools, maintenance of trackers and files for the team
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
Carry out Due Diligence activities to ensure all dues are released to the clients
Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations
This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.
Should have knowledge of KYC.
Work on daily inventory towards cases related to merchant services as well as management of mailbox to ensure all requests are actioned in a timely manner
Creation of Case on the relevant tools, maintenance of trackers and files for the team
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc) over emails/calls to reduce the volume
Carry out Due Diligence activities to ensure all dues are released to the clients
Focus on merchant requirement, productivity, and efficiency to ensure sla’s are met
Contribute towards team goals by strictly managing individual productivity & quality targets.
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day-to-day operations
Minimum Qualifications
Graduate/Post-Graduate.
Relevant experience is an advantage.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Ability to take independent decisions & meet stringent deadlines.
