Freshworks Recruitment | Customer Success Specialist Apply now

Freshworks off campus drive is recruiting candidates for Customer Success Specialists. Candidates who completed graduation in Bachelor’s Degree are eligible can apply for this job. The company is hiring candidates in the Chennai location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

Job Description

● Engage proactively with customers using the engagement model (based on customer segment) laid out

● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases

● Have deep product knowledge of all product lines. Ability to showcase product demos + work out solutions for business use cases using best product-fit

● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)

● Promote awareness of the latest innovations Freshworks is releasing (products/features in the pipeline)

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer’s issues/solutions are addressed

● Work with the Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and

● Own two key metrics (Increase Product-Adoption & Customer Retention)

● Use customer management tool (Natero) (Training will be provided to get familiar)

● Implement and support compliance to Freshworks compliance and information security processes

Qualifications

Qualifications

Proven track record of establishing themselves as a strategic trusted advisor to clients

● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

● Very Strong written and verbal presentation/communication skills (ESSENTIAL)

● Self-starter who can own ongoing customer success of both large and small clients

● Ability to report and share client’s status on a timely/pre-defined interval

● Bachelor’s Degree in Computer Science + Business Education preferred

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