Role&Responsbilty:

You will need to ensure best-in-class service is provided by the People Services team to the business by ensuring employees’ queries and work requests are responded to professionally and within predefined Service Level Agreements (SLAs) using Live Chat and tickets on the ServiceNow platform.

You are the front-ending face of HR to the business as you will interact with employees on a day-to-day basis via Chat and ticket. You are the epitome of customer support.

You will need to ensure all HR transactions are processed on the Workday system with 100% accuracy and efficiency.

 You will need to increase and promote the use of self-service by creating documentation to add to our HR knowledge database. You will also need to maintain process documentation to align with business process needs and statutory and regulatory changes.

You will build relationships across the business (both inside and outside the HR team) ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact their area.

You will work in coordination with the Talent Acquisition team to ensure the smooth Onboarding of new hires into the company.

You will need to ensure all hire to retire tactical administration activities including (but not limited to) assisting new hires in filling statutory onboarding forms, benefits enrollments, storing employee data on various tools, taking care of the exit formalities of termed employees, providing HR inputs to payroll, maintaining Personnel files and complying to laws of the land are performed as per the prescribed timelines with 100% accuracy.

 You should constantly challenge the status quo and bring in ideas to make the processes as concise, accurate, and efficient as possible to provide an excellent employee experience.

You will participate in HR projects, as required, and take care of any ad-hoc activities in APAC that come in which require operational support.

Education Qualification & Experience

0-3 years of HR Operations/ HR Shared Services experience including the ability to resolve employee queries using the ServiceNow platform, Onboarding activities, Workday HR transactional data entry and maintenance (hire, term, organization changes, compensation changes, – all employee actions), exit formalities, letter generation.

Good knowledge of Labor Laws/ Compliance requirements in Japan and other APAC countries

Knowledge of Office 365 tools including Word, Excel, and Outlook

Fluent in English both spoken and written, additional foreign languages desirable.

Knowledge of HRIS systems preferably Workday, and CRM tools like ServiceNow.

Ability to identify process gaps/ no process areas and work with stakeholders to create organized processes while managing multiple priorities

Self-motivated and high self-esteem

Ability to work independently as well as within a team without creating silos.

Ability to demonstrate an organized approach to work situations with a high level of attention to detail

Excellent planning, time management, communication, and interpersonal skills

Ability to remain calm under pressure

Must be able to communicate effectively at all levels within the organization

Ability to work flexible hours if needed to meet critical deadlines/ attend global meetings, as required.

Ability to positively adapt to process, business, or organizational changes.

How to apply for these internships?

Eligible and interested candidates fill out the online application form through the given link below.

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Company Benefits

• Pension and Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement