Syncron Recruitment | Support Engineer | Work from home jobs | freshers jobs Apply now

Syncron off campus drive is recruiting candidates for Support Engineer position. Candidates who completed Bachelor’s degree are eligible can Apply now before filling online application form read out the mention below details

 Jobrole & Responsibilities:

Providing Technical and Business Support to our customers.

Configuring Syncron’s products to fulfil customer’s needs.

Gathering, analysing, and documenting customer requirements.

Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.

Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.

Providing fault isolation and root cause analysis for technical issues.

Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.

Providing configurations, troubleshooting, and best practices to customers.

Ensuring that SLAs are strictly adhered to.

Skills:

Excellent English skills, both verbal and written.

Strong troubleshooting and problem-solving skills.

Experience in IT , SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.

Bachelor’s degree in Computer Science or another equivalent field.

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