Groww is hiring Customer Success Executive Apply now

Groww is recruiting candidates for the Customer Success Executive position. Candidates who pursued B.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM are suitable to apply for this job. The company is hiring candidates across India. The required details are below, including the agenda, eligibility, procedure, and application process.

Groww Expectations from successful candidates are:

· Eagerness to learn about the company’s products and their capabilities.

· Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

· Technical aptitude and the ability to understand and explain complex concepts in simple terms.

· Excellent interpersonal and relationship-building skills.

· Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities:

● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.

● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

● Aid with developing and improving the product by gathering feedback to identify recurring issues and addressing these with the product manager.

● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.

Qualification:

● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).

● 50% cutoff – 10th, 12th and Graduation.

● No backlogs and Gap years during education

● Must be fluent in English and Hindi

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