Groww is recruiting candidates for the Customer Success Executive position. Candidates who pursued B.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM are suitable to apply for this job. The company is hiring candidates across India. The required details are below, including the agenda, eligibility, procedure, and application process.
| Company Name | Groww |
| Post Name | Customer Success Executive |
| Salary | Up to 5 LPA |
| Experience | Freshers/Experiences |
| Batch | 2018 2019 2020 2021 2022 2023 |
| Job Location | Work from home |
| Qualifications | Graduate/Pursuing post-graduation |
| Official website | Click here |
Groww Expectations from successful candidates are:
· Eagerness to learn about the company’s products and their capabilities.
· Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
· Technical aptitude and the ability to understand and explain complex concepts in simple terms.
· Excellent interpersonal and relationship-building skills.
· Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with developing and improving the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
Qualification:
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
● 50% cutoff – 10th, 12th and Graduation.
● No backlogs and Gap years during education
● Must be fluent in English and Hindi
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