Tech Mahindra Hiring for Analysts

Tech Mahindra Recruitment 2023 for Various security operations center analysts, operations team leaders,s and Incident management posts. All legible and interested candidates can apply. Further information about the Tech Mahindra recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about these posts is mentioned in details below. Read all the details carefully.

Tech Mahindra Hiring Role and Responsibilities:

• To Coach Associates using Grow Model.
• Work along with peers and supervisors and the Quality team to meet the KPIs.
• To motivate, develop, and mentor team members in a dynamically changing environment.
• Monitor transactions and provide qualitative/constructive feedback to the team members
• Drive process performance to achieve and exceed SLA deliverables.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Develop aligned team members by creating learning opportunities.
• Attend client con-calls and calibration sessions.
• Brief team members on process updates and org-level update Key Deliverables (KRA Measure)
• Meet different internal and external KPI targets
• Control attrition and foster team bonding within team
• Ensure that employees are motivated and perform as per required thresholds
• Monitor and drive teams to ensure all KRAs are achieved

Applicant’s Specifications & Qualification:

• Excellent verbal and written communication (English) in an international process
• Ability to drive process, performance & transformation good communication skills
• Should be an expert in troubleshooting and analytical skills (Only for TCD)
• Strong leadership skills
• Should have decision making skills
• Should be flexible in a 24*7 environment(Australian Shift-1:30am onwards)
• Need to have Messaging Background and expertise in Live person tool

Tech Mahindra Hiring Important Links