Amazon has announced a job notification for the post of HR Contact Center Associate. A student from various disciplines can apply for the Amazon Recruitment drive 2022. Interested and eligible candidates can read more details below.
Amazon Recruitment drive 2022 Details:-
|Position||HR Contact Center Associate|
|Location||Work From Home|
|Qualification||Bachelor’s degree; Master’s degree a plus.|
|Batches||2017 2018 2019 2020 2021 2022|
Job role & responsbility
This is a seasonal position with an anticipated assignment of 6-7 months, subject to business needs.
As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
Serve as the first point of contact for leave, disability, and accommodation-related questions
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
Build customer trust through empathetic personalized conversations
Receive queries via phone and log contacts into the shared service case management system
Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
Have the flexibility to work variable shifts in a 24×7 work environment and subject to business needs.
Bachelor’s degree; Master’s degree a plus.
0-10+ years of contact center, customer service, human resources, or equivalent experience.
Proven ability using Microsoft Office skills and other computer or internet-based programs.
Demonstrated proficiency in handling customer contacts, queries, and resolutions.
Proven ability to manage customer contacts in a fast-paced environment. Proven ability to adjust to constantly changing workloads.
Proven ability to follow the existing process with high attention to detail.
Proficient in English, both verbal and written.