Testbook Recruitment | Customer Support – Intern

Testbook off-campus drive is recruiting candidates for Customer Support – Intern. Candidates who completed graduation are eligible to apply for this job. The company is hiring candidates in the Navi Mumbai location. The required details are below, including the agenda, eligibility, procedure, and application process.

Job Roles:

1. Interact with customers
2. Work on soliciting cross-selling and up-selling opportunities within the customer care experience
3. Run a customer referral program
4. Track and report relevant customer care performance metrics
5. Capture and apply customer feedback
6. Document the customer interaction key points
7. Take ownership of customer issues

What We’re looking for:

Excellent communication skills

Fluent in both English and Hindi

Ability to multitask

Attention to detail

Ability to honor deadlines

An empathetic approach to support

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