Wipro off-campus recruitment | Associate/Officer | Any Graduates and postgraduates Apply now

Wipro off-campus recruitment 2022


This is informed to all the candidate who is jobseekers then have a great opportunity in Wipro is announced hiring for the position of Associate/Officer those candidates who are waiting for a chance then apply now the link is available below.


NOTE: Before Filling out the Online Application form, read all the Mentioned Details Carefully and share this position.


Company: Wipro

Position: Associate/Officer

Experience: 0-2 Freshers

Location  Pune

Salary: 3.6 LPA (Expected)

Qualification:  Any Graduates and postgraduates

Batch:  2019 2020 2021 2022 


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JOB DESCRIPTION 

Role & Responsibility

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

Update own availability in the RAVE system to ensure the productivity of the process

Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem-resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot the most occurring trends and prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

 

 

 

 

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate a better understanding of product features

Troubleshoot all client queries in a user-friendly, courteousand professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming calls and emails using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled callbacks to customers to record feedback and ensure compliance with contract /SLAs

 

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product training to stay current with product features, changes, and updates

Enroll in product specifications and any other pieces of training per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self-learning opportunities and maintaining personal networks

 HOW TO APPLY FOR THIS Wipro off-campus POSITION?

Eligible and interested candidates fill out the online application form through the link below.



APPLY NOW 



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