Wipro off-campus recruitment 2022
This is informed to all the candidate who is jobseekers then have a great opportunity in Wipro is announced hiring for the position of Associate/Officer those candidates who are waiting for a chance then apply now the link is available below.
NOTE: Before Filling out the Online Application form, read all the Mentioned Details Carefully and share this position.
Company: Wipro
Position: Associate/Officer
Experience: 0-2 Freshers
Location: Pune
Salary: 3.6 LPA (Expected)
Qualification: Any Graduates and postgraduates
Batch: 2019 2020 2021 2022
.png "Wipro off-campus recruitment | Associate/Officer | Any Graduates and postgraduates Apply now 2")
JOIN OUR TELEGRAM GROUP FOR MORE UPDATES
JOB DESCRIPTION
Role & Responsibility
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Update own availability in the RAVE system to ensure the productivity of the process
Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract
Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem-resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot the most occurring trends and prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate a better understanding of product features
Troubleshoot all client queries in a user-friendly, courteousand professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming calls and emails using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled callbacks to customers to record feedback and ensure compliance with contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product training to stay current with product features, changes, and updates
Enroll in product specifications and any other pieces of training per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self-learning opportunities and maintaining personal networks
HOW TO APPLY FOR THIS Wipro off-campus POSITION?
Eligible and interested candidates fill out the online application form through the link below.
raj06062