Accenture Hiring Customer Service

Accenture is hiring for the post of Customer Service New Associate – Query Management. A student from various disciplines can apply for Accenture off-campus recruitment drive 2022-2023. Interested and eligible candidates can read more details below 

Accenture Hiring Job Role & Responsibility

You will be aligned with our Customer Support vertical and help us manage/resolve customers’ queries, handle escalations and complaints of dissatisfied customers & giving the best resolutions.

You will also be responsible for closing the fault and complaints within SLAs.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

This role is aligned with our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software, and infrastructure and in troubleshooting technical problems.

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Required Skills

• Adaptable and flexible

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work rotational shifts

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