|Post Name||MID-MARKETING RELATIONSHIP MANAGER|
|Salary||INR 5 LPA|
|Batch||2019 to 2023|
|Job Location||Multiple Location’s|
|Official website||Click here|
Airtel Hiring Roles and Responsibilities
Corporate service experience –
- Visit at least 2 customers/coordinators per day & Ensure 100% connection of all the accounts in a month
- Maintain and build upon existing relationships with top/senior management of the organization at various levels and growing customers/businesses.
- Reduce complaints of all lines of business / No. of a unique customer complaining
- Drive CSAT for Mobile, fixed line & Data across all processes.
- Facilitate coordination and collaboration across various teams, functions, partners, departments, etc. to improve service and Resolution of cases,
- Churn management
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Digital Adoption –
- Self-enablement with required tools/reports/data to handle customers effectively.
- Self-enablement on training modules and certifications
- All interactions to be captured in ATB
- Ensure 100% of the accounts make payments through digital platforms only
- Conduct MBRs & QBR for all the accounts. MoM to be documented and shared.
Escalation management –
- Escalations are to be resolved and closed loop with the customer on priority.
- RCA to be done
- Preventive and corrective measures are to be taken.
- Ensure zero repeat escalations from the same customer for the same reason.
Collection & Reconciliation –
- Driving 0-60 collections and ensuring zero bad debt
- Quarterly SOA reconciliation and sign-off from all the accounts
- Quarterly Inventory reconciliation on all the products and Circuits
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