AMAZON OFF-CAMPUS RECRUITMENT 2022
POSITION: HR /CSR
SALARY: up to 8 LPA
QUALIFICATION: BACHELOR’S DEGREE
EXPERIENCE: FRESHER – 5 YEARS
BATCH 2019 2020 2021 2022
SKILL FOR CSR ROLE
Candidate Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from the Manager and Lead.
Candidate Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Candidates Should be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
Serve as the first point of contact for leave, disability, and accommodation-related questions.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.
Build customer trust through empathetic personalized conversations.
Receive queries via phone and log contacts into the shared service case management system.
HOW TO APPLY FOR THIS POSITION?
Interested Candidates fill out the Application form through our given link below.
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