Bank of America Recruitment 2023 (Private Job Update) for Various team member posts. All legible and interested candidates can apply. Further information about the Bank of America recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below. Read all the details carefully.
|organization||Bank of America|
|Post Name||Team Members|
|Job Location||PAN INDIA|
|Official website||Click here|
Bank of America Hiring Job Description
Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency.
Team would be working on potential fraudulent transactions and claims filed by customer.
Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided.
These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.
Bank of America Hiring Responsibilities
Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Maintaining the KPI’s and KRA’s of the process
The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
The fraud analyst would require documenting the research conducted to support the decision taken on alert
The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Graduation (Any Stream) Certifications If Any
0-2 Years Foundational
o Ability to work well under pressureo Ability to multitask and adapt to change
o Proficient with Microsoft Office Tools
o Fundamental understanding on Banking
o Good Communication Skills (both written and oral)
o Strong analytical skillso Detail orientedo Proven Problem-Solving Skills
o Self-motivated and results orientated
o Previous work experience on any card disputes or servicing processo
Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal
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