Concentrix hiring for Quality Manager

Concentrix hiring for Quality Manager. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read all the details carefully.

Role and key Responsibilities:

Drive continuous improvement for Transaction Quality and Delivery

Trained /Certified in Green Belt

Manage Call Quality & Client related KPI’s

Evaluate effectiveness of TQ interventions

Strengthen Quality management processes / framework to improve quality delivery

Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations

Generate and implement out of the box ideas and Process improvement initiatives in the process.

Drive Process control & Compliance in addition to managing the audit requirements

Key skills and knowledge:

People Management skills

Ability to drive initiatives to closure

Ability to deal with all levels of employees

Ability to provide leadership, direction and motivation to build high performing teams

Analytical and Quantitative skills

Excellent Communication skills

Data Handling / data interpretation skills

Concentrix hiring Important Link